FALLS FESTIVAL TIME TO PAY | PAYMENT INSTALMENT PLAN

WHAT IS TIME TO PAY?
'Time to Pay' allows you to book your tickets now and pay in easy monthly payments. 'Time to Pay' orders attract a $19.95 Administration Fee. The Administration Fee and your first payment will be processed when you click 'PAY NOW'. Moshtix will send a confirmation e-mail to your stated e-mail address when all payments have been successfully processed.

In order to utilise the ‘Time to Pay’ Payment Instalment Plan you MUST opt in to the Payment Instalment Plan during the purchase process.  If you miss this, you will be required to pay your order in full. You cannot change the payment method and process after your order has been confirmed. 

If you opt in to use the ‘Time to Pay’ Payment Instalment Plan, your order total will be split into four (4), three (3) or two (2) payments, depending on your purchase date. You will make the first payment when placing your order. Exact payment amounts may vary due to rounding.

TIME TO PAY INSTALMENT SCHEDULE:
 

TIME TO PAY ADMINISTRATION FEE:
$19.95 per order, payable on Date of Purchase.

DEFAULT ON PAYMENT:
If a payment is not received on the scheduled payment date, you will have 5 days (only) to rectify and make the payment. No exceptions. It is your responsibility to manage your payments. If you do not rectify payment within this period, you will be deemed to have defaulted, and all tickets in the order will be cancelled and the following Default Termination Fees will be deducted from monies returned to you:

DEFAULT TERMINATION FEES:  

(a) DEFAULT ON PAYMENT INSTALMENT DUE ON 16TH SEPTEMBER 2019:

Monies paid to date will be refunded less:

• 60% of monies paid to date on the net value of all tickets in your order;
• Time to Pay Administration Fee; and
• Payment processing and booking fees.

(b) DEFAULT ON PAYMENT INSTALMENT DUE ON 16TH OCTOBER 2019:

Monies paid to date will be refunded less:

• 70% of monies paid to date on the net value of all tickets in your order;
• Time to Pay Administration Fee; and
• Payment processing and booking fees.

(c) DEFAULT ON PAYMENT INSTALMENT DUE ON 16TH NOVEMBER 2019:

Monies paid to date will be refunded less:

• 80% of monies paid to date on the net value of all tickets in your order;
• Time to Pay Administration Fee; and
• Payment processing and booking fees.

 
Important Information

• Your first payment will be processed upon setup and confirmation of your order, then payments are processed on a fixed monthly date until full payment for your order is received.
• By selecting 'Time to Pay' you are agreeing to the Moshtix Terms and Conditions, which can be read in full here.
• The cut off time for selecting the Time to Pay Instalment Plan option is Thursday, 31st October 2019 at 9.00pm AEDT. No payment plan will be offered after this time.
• Tickets must be paid in full, prior to the event.
• If tickets are cancelled due to defaulted payments, Moshtix cannot guarantee the ability to re-purchase the tickets (for example, if the event has sold out) or re-purchase of the tickets at the original ticket price.
• The tickets are non-transferrable for other events.
• There are no refunds after the full payment has been finalised and no refunds for change of mind.
• For the avoidance of doubt, should a resale facility be offered by the promoter, Time to Pay is not available as a payment method in this facility.
• Your tickets are only allocated once full payment for your order is processed successfully.

CAN I MAKE ADDITIONAL PAYMENTS OR PAY OFF MY TIME TO PAY PLAN EARLY?
Yes! Please call Moshtix Customer Service on 1300 GET TIX (438 849) and they can process additional payments or finalise your payment plan early. 
The team is available Monday-Friday 9am-7pm (AEDT) and 9am-5pm (AEDT) Saturdays. 

HOW CAN I CHECK HOW MUCH I HAVE OWING ON MY TIME TO PAY PLAN?
Please get in touch with Moshtix Customer Service at http://tixsupport.moshtix.com.au or by calling 1300 GET TIX (438 849). The team is available Monday-Friday 9am-7pm (AEDT) and 9am-5pm (AEDT) Saturdays. 

I NEED TO UPDATE MY CREDIT CARD FOR MY TIME TO PAY PLAN?
Please call Moshtix Customer Service on 1300 GET TIX (438 849).
The team is available Monday-Friday 9am-7pm (AEDT) and 9am-5pm (AEDT) Saturdays. 

CAN I CANCEL MY TIME TO PAY PLAN?
Yes, however this will mean you are forfeiting your tickets and and termination fees will apply in line with the Default Termination Fees (outlined above).

DIRECT DEBIT TERMS

1. In selecting the "Time to Pay' tick box in the online signup process, you authorise us to arrange for funds owing on your account to be charged to your nominated credit card in the amounts and at the intervals specified in the Time to Pay Instalment Schedule.
2. We'll give you at least 14 days' written notice of any changes to these Direct Debit Terms. We will send notices electronically to your email address as provided to us. Any notice will be deemed to have been received on the third business day after emailing or posting. This notice will state the new amount, frequency, next drawing date and any other changes to the terms.
3. If a charge to your credit card is returned or dishonoured by your financial institution, we'll send you an email requesting immediate payment. Any fees charged to you by your financial institution or incurred by us in respect of the above will be payable by you.
4. Unless otherwise agreed in writing with you, your account details will be kept confidential except that information may be provided to our financial institution to initiate the charge to your nominated credit card, or in connection with an alleged incorrect or wrongful charge.
5. You are responsible for ensuring that you have sufficient credit available on the nominated credit card by the scheduled drawing date to allow for payments in accordance with the Time to Pay Instalment Schedule.
6. If you believe that a charge to your credit card has been initiated incorrectly, call us on 1300 438 849 or contact your financial institution. You'll receive a full refund of the debited amount if we can't substantiate the reason for the charge.
7. You can cancel your Direct Debit Request by emailing help@moshtix.com.au or by calling 1300 438 849. You need to allow three business days for these changes to take effect.
8. Please note that as direct debit from credit card is the only form of payment accepted at present for payment of the instalment plan, if we or you cancel your direct debit arrangement completely, and you do not replace it with a direct debit from another credit card, you may have to pay a Default Termination Fee as set out above.