The Ticket Group Incorporating moshtix Privacy Policy

Last updated: 16 February 2017

This is the Privacy Policy for The Ticket Group Pty Ltd incorporating moshtix ("TTG").

TTG's primary role is to provide event publishing, registration, ticketing, and related software, goods and services to Australian and New Zealand users of The Ticket Group and moshtix and The Ticket Group and the moshtix platforms.

TTG recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Policy, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers. For the purposes of the Privacy Policy, the phrase 'Event Organiser' means the venue operators, and/or artist(s) and/or promoter(s) of a particular event that sell tickets via the TTG platforms.

We are bound by the Australian Privacy Principles in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), and the Information Privacy Principles in Part 2 of the Privacy Act 1993 (New Zealand), in relation to the handling of personal information.

Personal Information

We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.

We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.

It is your responsibility to ensure your personal information held by TTG is accurate, up to date and complete.

Use of Information

We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.

We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. Your contact details may be used to contact you to inform you of important information related to an event you have purchased tickets to, for example time or event changes or event cancellation. Where your personal information is contained within an advertisement which we publish for you, we may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions of the initial publication.

We may share your information with other companies which are related to TTG, within Australia and New Zealand. We or they may also use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions which may interest you.

If you have registered a TTG account with us, we will hold your contact and billing details. Those details are primarily used to provide you with the ticketing services and related services you have requested and to send you information about the TTG platform, any upgrades that become available, new developments and forthcoming features and to charge you for service fees in relation to tickets (or non-ticket items) you have acquired through the TTG platform. If you have booked or registered for events that are listed by an Event Organiser using TTG and the TTG platform, we keep a record of your booking data to report to the Event Organiser. Your booking data will be provided to the Event Organiser if requested for their records and analysis. Event Organisers shall only be entitled to contact you directly in respect of future events or offers if, at the time of purchase, you agree to receiving such information. We will also keep a record of your billing information to allow you to make quick purchases by simply using an email address and password to login to your TTG account.

You can opt-out of receiving email campaigns from TTG and our partners either during the ticket purchase or registration process or by logging into your profile on the TTG or moshtix website and unselecting the various options relating to weekly newsletters, special offers, and special offers from partners. All SMS messages are sent with an opportunity to reply and unsubscribe from future broadcasts in your expressed category of interest.

Our partners include third party businesses we have entered into contracts with for marketing and client relationship purposes.

Use By Event Organisers

If at the time of purchase you agreed to receive information and offers directly from the venue, promoter and/or artist of that event, then we may provide your contact details to the applicable venue, promoter and/or artist for this purpose. The applicable venue, promoter and/or artist may use these details to contact you with information and offers regarding future events and promotions. If you wish to change this choice you can contact us, but it may be necessary to contact the applicable venue, promoter and/or artist directly if your contact details have already been provided to them. These parties will use your personal information in accordance with their own privacy policies. If the applicable venue, promoter and/or artist contacts you and you wish to unsubscribe from this communication or if you have any questions regarding their privacy policy you should contact them directly.

Use by Third Parties

TTG may disclose your information to its service providers and contractors from time to time to help us to provide and market our goods and services to you. Examples of such third party service providers and contractors include call centre operators, software contractors and email/SMS broadcast providers. We may also share your information with third parties who provide prizes for competitions or special offers in connection with our goods and services. If we do this we require these parties to protect your information in the same way we do.

Use of Aggregate Data

We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.

TTG may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers.


TTG strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

Access to Personal Information

You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why.

You can access or correct your personal information by logging onto your account via:

- The Ticket Group website at; or

- The moshtix website at;

You can also use the link which is at the bottom of every email to log in to your moshtix or TTG account.

Should you encounter any issue with accessing your personal information, please contact our privacy officer as set out below.


If you have a complaint concerning a breach of the Australian or New Zealand Privacy Principles you can contact the TTG Privacy Officer (details below).

The TTG Privacy Officer shall consider your complaint and will contact you within a reasonable timeframe.

Public Information

Any information posted on bulletin boards and/or communicated in chat areas becomes public information. While TTG strives to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board.


Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies can facilitate a user's ongoing access to and use of a site. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with features such as merchandise transactions or registered services.

Online Links to Third Party and Co-Branded Sites

TTG may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by us or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Policy will apply to any personal information we obtain in this manner.

TTG is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by TTG of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.

What else you should know about privacy on the Internet

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the Internet this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

Anti piracy

Software piracy seriously impacts the software industry worldwide. From time to time TTG receives reports of suspected piracy and investigates those reports. Software piracy may be a criminal offence, and sometimes an investigation is undertaken. Whilst most reports concern piracy by businesses, some personal information may be collected.

For further information

Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy:

TTG Privacy Officer


Contact Address: PO Box 1272, Darlinghurst, NSW, 1300.

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