Time To Pay Terms and Conditions

For event specific Terms and Conditions that differ to the Moshtix standard Terms and Conditions, please click on the event above.

Time To Pay Payment Schedules: by selecting the Time To Pay Option, you irrevocably direct and authorise moshtix Pty Ltd to charge your nominated credit card monthly. All 'Time to Pay' instalments are processed on a monthly basis, at 3am (AEST) on the 16th of the month. This includes months where the 16th falls on a Sunday or Public Holiday. If payment is not successfully processed on the 16th, the system will automatically retry your payment again on the 19th and then once more on the 22nd at 3am. After the 22nd, the account becomes suspended and you will be given a strict time frame (as outlined in the event Terms and Conditions) to contact Moshtix to arrange payment.

Credit Card Details: all payments will be processed using the same credit card used for the 1st Payment. If your credit card expires during the Time To Pay period, you must update your credit card details by contacting moshtix.

Changes to Payment Schedule and Refunds: the Time To Pay Payment Schedules cannot be changed and unless required under applicable Trade Practices and Consumer Protection laws, you will not be entitled to a refund or exchange during the Time To Pay process. It is your responsibility to ensure that the credit card account details you have provided are correct and up to date and you have sufficient clear funds available in the account on the scheduled payment dates.

Delivery of Tickets: Tickets purchased under the Time To Pay Option will not be delivered until all instalments are received. Once full payment has been received, you will receive an email advising that your Tickets are attached to your nominated address if the PDF tickets are being sent by e-mail, or advising that your Wristband(s) have been dispatched to your delivery address. It is your responsibility to ensure that your emailing/mailing address is up to date at the time of purchase to ensure that your tickets are sent to the correct address.

Default on Payment: if an instalment is not received on the scheduled payment date, we will make one attempt to contact you by email and/or telephone. You will be given five (5) days from the date we attempt to contact you to respond to the enquiry or update your payment information. If we do not hear from you or you do not arrange payment within the five (5) day period then you will be deemed to have defaulted on the Payment Schedule and the Cancellation for Default provisions below will apply.

Cancellation for Default: default on the Payment Schedule will result in cancellation of your entire Ticket purchase, loss of any deposit and all payments made prior to the default. No exceptions. It is your responsibility to check your credit card or bank statements to ensure that the payments are being debited to your account in accordance with the Payment Schedule. You will be notified prior to the order being cancelled.

Privacy: A Customer's "personal information" (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by moshtix to provide you with the services contemplated by this contract. Moshtix's Privacy Statement is to be found on its website www.moshtix.com.au

Deferring a Payment: Should you wish to defer a payment to another date you must contact moshtix before the date of that payment to request the deferment. Deferments are entirely at the discretion of moshtix and will depend on the length of deferment, the current state of your account and your past history.

Disputes: If you dispute any debit payment, you must notify moshtix immediately. Moshtix will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.

Enquiries: All enquiries should be directed to moshtix and should be made at least 1 working day prior to the next scheduled debit date.