From Customer Service Representatives to Web Developers, our team consists of a diverse range of people. We are always on the look out for energetic and innovative people to join our highly experience and talented team. So if you love live music and events or seek a new challenge in the ticketing industry, drop us a line!
HEAD OF CLIENT SERVICES
We’re seeking a motivated, respected operator to support our vision to become Australasia’s best ticketing and marketing services company. Reporting to the two Managing Directors and based in our head office in Sydney (short-term alternative locations will be considered for the right candidate), you will be responsible for overseeing the delivery of services to our current and growing database of clients as well as providing input to the strategic direction of the business both in Australia and abroad.
Core duties within the role;
1. Overseeing the effective, industry-leading delivery of services to TTG’s client portfolio with particular
emphasis on, and direct involvement with service and renewal plans for VIP and Tier 1 clients.
2. Day to day management and mentoring of the TTG Client Services teams (incorporating the Client
Relationship, Event Services, and Product Specialist departments – currently 10 FTE’s), and ongoing
involvement with related departments and staff.
3. Direct management of 2-3 clients to ensure you are familiar with what happens in the engine room of the
business and able to relate to issues and opportunities raised by clients and staff.
4. Managing and developing effective processes to improve the scale and performance of the business, in
particular those that relate to the Client Services team.
5. Participating in business development activities, trips, and industry events on a planned and as-needs basis.
6. Providing budget and KPI-linked updates to the owners of the business on the performance of the Client
Services department, and relevant, considered ideas regarding the strategic direction of the business.
The ideal candidate will have 8+ years’ experience in the ticketing, events or entertainment industries with a proven track record in managing and mentoring teams of staff, building long term quality relationships, and creation of value in a business division or area.
You have a passion for events and a great understanding of what happens “in the trenches”, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and are prepared to roll your sleeves up whenever required to make sure our most important clients are serviced to a very high level at all times, and our staff are able and encouraged to excel.
You recognise the value of face to face interaction with staff, clients, and industry peers, and look forward to playing a key and proactive role in traveling nationally and abroad to help build TTG’s reputation.
You are equally effective at managing up (management), across (clients, industry peers), and down, (staff, clients). Being a highly organised self-starter, you will allow the business owners to focus on the strategic development of TTG.
You can demonstrate through previous experience how you could make a positive contribution to the culture of TTG.
An attractive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to firstname.lastname@example.org by July 3rd 2015. Only shortlisted candidates will be contacted.
We could always use a helping hand filling casual positions. If you are interested in joining our buzzing Customer Service Team, email your CV to email@example.com
If you love the excitement of working at events, contact our casual staffing supplier Drake International on
13 14 48 and express your interest in working for us, tell them moshtix sent you!