What if I'm not the original purchaser?
Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose Moshtix account was used for the purchase.
I put my Event/Camping Ticket up for resale, how do I know if it's been sold?
You can check the status of your tickets offered for resale by logging in to your Moshtix account, and viewing your tickets.
Valid - Your ticket is valid for entry and has not been listed for resale or reissued.
Pending Resale - Your request to Resell your ticket has been received and your ticket is waiting to be purchased by another buyer.
Resold Ticket - Your Ticket has been resold. The Refund Amount will be transferred to the credit card used for the original purchase. The Refund Amount is the initial purchase price (less original Booking Fee and Service Fees). Your Ticket is cancelled and is no longer valid for use.
You will be notified via email once your ticket has been Resold and purchased by another customer. You will also receive a refund notification via email however the funds may take 5 business days to appear on your credit card statement used for the original purchase.
Can I nominate a friend to purchase my unwanted ticket?
You cannot nominate a preferred purchaser.
Returned Tickets go into a general 'pool' available for purchase by other unknown persons.
If you would like to perform a name change on your Ticket, you will need to use the Ticket Reissue Facility via your Moshtix Account.
Only the original purchaser may request to ReIssue a Ticket, and the Ticket with the Reissued name remains in the original purchaser's account.
There is a ReIssue Admin Fee which is payable by the person requesting the Reissue (see Fees below).
Why can't I sell my Moshtix ticket anywhere else?
Your Ticket has your name and date of birth on it, which means it is strictly non-transferable to another person.
Any Ticket sold by any means other than the Moshtix Official Resale Facility will be invalid for use as the name of the Ticketholder will not match the Moshtix Database.
Tickets Resold, or offered for Resale, in an unauthorised manner may also result in all Tickets in the order being cancelled without refund, along with all Ticketholders being refused entry to the Event.
This includes Tickets offered for Resale via online sites such as Viagogo, eBay or Gumtree.
What does the resale service cost?
The Resale Admin Fees and Reissue Admin Fees (including GST) are:
|Ticket Type||Resale Admin Fee / ReIssue Admin Fee|
|3 Day Ticket
|Single Day Ticket
The Resale Admin Fee is paid by you at the time you list your Ticket for Resale.
The Resale Admin Fee is non-refundable, even if your Ticket does not sell.
If your Ticket is sold through Moshtix Official Resale Facility, your Ticket will be cancelled and the Refund Amount will be transferred to the credit card used for the original purpose.
You will be notified via email once your Ticket has been resold.
When do I get my money back?
Refunds are not guaranteed and you will only get your money back if your Ticket is purchased.
Until your Ticket is Resold, the Ticket remain your property and no funds are owed to you.
If your Ticket is purchased, we will transfer the Refund Amount to the credit card used for the original purchase.
If your Ticket is not purchased before the end of the Resale Period, the Ticket remains valid for use by the original Ticketholder. If this happens, the Resale Admin Fee will be refunded to the credit card used to pay the Resale Admin Fee.
What if my credit card has expired or been cancelled since the original purchase?
If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an email asking you to contact Moshtix Ticket Support. Ticket Support will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 7-10 days for the refund to be processed.
Can I resell my Overflow Parking, Bus or Campground Entry Tickets?
No. These ticket types are not eligible for the Resale Facility.
Parking and bus passes are not eligible for the Resale Facility.
The Resale Facility is for Event and Camping tickets ONLY.
What happens if my tickets don't sell?
If your Ticket remains unsold after the end of the Resale Period: Sunday 10 March 11:59pm AEST (QLD Time)* the Ticket remains valid and is deemed the property of the original Ticketholder, who will still be able to use the Ticket.
In this instance, the Resale Admin Fee will be refunded to the credit card used to pay the Resale Admin Fee.
Transfers by this method can take up to 5-10 business days.
Please note that the Resale of your Ticket is not guaranteed.
You will only get a Refund Amount if someone else purchases your Ticket.
Can I sell the tickets at a discount if I want to make sure they sell?
No. Tickets are only offered for resale at face value.
Can I change the name on my ticket without reselling it?
You cannot do a name change on a ticket through the Resale Facility.
You need to arrange this through the Reissue Facility.
If you would like to perform a name change on your Ticket, you will need to use the Ticket Re-Issue Facility via your Moshtix Account.
Only the original purchaser may request to Reissue a Ticket, and the Ticket with the reissued name remains in the original purchaser's account.
There is a Reissue Admin Fee which is payable by the person requesting the reissue.
How far in advance of the event / how close to the event can I Resell tickets?
The Moshtix Resale Facility will operate: Wednesday 28 November 2018 9:00am AEST (QLD time) - Wednesday 6 March 2019 5:00pm AEST (QLD Time)*.
We encourage you to list your unwanted Tickets for Resale as early as possible, to ensure the best chance of selling them before the end of the Resale Period. The closing of the Resale Period is subject to change, at the Promoter's discretion.
How can I buy a Ticket?
Those wanting to BUY a ticket have the opportunity to do so, subject to availability.
Access to the Resale Facility will be given to CMC Waitlist customers FIRST at 9:00am AEST (QLD Time) on Thursday 29 November 2018.
Remaining tickets will be available to the General Public buyers from 12:00pm AEST (QLD Time) on Thursday 29 November 2018.
Ticket sales will close at 11:59pm AEST (QLD Time) on Sunday 10 March 2019.
Information on the opening of the Moshtix Re-Sale Facility to buyers will become available once there is a pool of tickets available for sale. We are unable to predict how many tickets will be offered for sale, or when they will be available.
Tickets can be released at any time during the Resale Period.
The Moshtix Resale Facility closing date is subject to change at the discretion of the Promoter.
No refunds, exchanges, or resales can be made after the close of the resale.